Consumers have a 14-day right of withdrawal.


You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the first goods.

In order to exercise your right of withdrawal, you must inform us (Natch Labs GmbH, Choriner Str. 3, 10119 Berlin, Germany, help@natchlabs.com, +493055703906) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You can use the attached model withdrawal form, but this is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Cancellation and Refund Policy

If you cancel this contract, we will return to you all payments that we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract.  For this repayment, we will use the same means of payment that you used in the original transaction unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods. 

The right of withdrawal does not apply to the following contracts:

Contracts for the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.

Example of cancellation form

(If you want to cancel the contract, please fill out this form and send it back to us.)


Natch Labs GmbH
Choriner Str. 3
10119 Berlin, Germany

E-mail: help@natchlabs.com 

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following:

- Goods (*)/the provision of the following service (*)_______________

- Ordered on (*)/received on (*)___________________

- Name of the customer(s)___________________

- Address of the customer(s)__________________

- Signature of the customer(s) (only in case of a communication on paper)__________________

- Date__________________

 (*) Delete as applicable